Controlled Repair Instruments Limited

Last updated: 4th March 2026

Controlled Repair Instruments Limited (“CRI”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use and protect personal information when you use our website and when you engage with us as a customer, supplier or visitor.

1. Who We Are

Controlled Repair Instruments Limited is the data controller responsible for your personal data.

Registered address:
Controlled Repair Instruments Ltd
Brinell Way
Harfreys Industrial Estate
Norfolk
NR31 0LU

Telephone: 01493 602060
Email: sales@controlvalverepairs.co.uk

2. The Information We Collect

We may collect, use, store and transfer different types of personal data depending on your relationship with us.

Customer and Supplier Data

  • Identity Data – name, company name
  • Contact Data – billing address, delivery address, email address, telephone numbers
  • Financial Data – bank account details, payment details, VAT number
  • Transaction Data – details of services or products purchased from us
  • Profile Data – job files and records relating to work carried out

Website Usage Data

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Pages visited
  • Date and time of visits
  • Information submitted via contact forms

This information may be collected through server logs or website analytics tools where used.

CCTV

CCTV operates at our premises for the purposes of crime prevention, detection and public safety. Images are retained only for as long as necessary and access is restricted to authorised personnel.

3. How We Use Your Personal Data

We will only use personal data where the law allows us to. Most commonly, we use personal data:

  • To perform a contract we have entered into with you
  • To respond to enquiries
  • To provide products and services
  • To manage payments and accounts
  • To comply with legal or regulatory obligations
  • Where it is necessary for our legitimate business interests

4. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Contract
  • Legal obligation
  • Legitimate interests
  • Consent (where required)

5. Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure or destruction.

Personal data is stored securely, whether in manual or electronic form. Access is limited to employees, contractors and third parties who have a legitimate business need to know and who are subject to confidentiality obligations.

We require third-party service providers to respect the security of personal data and to process it only in accordance with our instructions and the law.

6. Data Retention

We will only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

CCTV data is not retained longer than necessary.

7. Your Legal Rights

Under UK data protection law, you have rights including:

  • The right to request access to your personal data
  • The right to request correction of inaccurate data
  • The right to request erasure of your data
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability (where applicable)

To exercise any of these rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

8. Cookies

Our website may use cookies to ensure the site functions correctly and to improve user experience.

Where non-essential cookies are used (such as analytics or marketing cookies), you will be asked for your consent via our cookie banner.

You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.